Hello, I am writing because I recently had a very unsatisfactory experience at one of your stores (Marple Crossing in Springfield, PA).
Here's what happened:
Earlier this week, I was in the store and found a swimsuit that I wanted to purchase. It was missing the bottoms, so I went to Customer Service to see if I could get the top at a discount. She informed me that the top could not be sold without the bottom. She then took my name and phone number, and said that the store would call when they found the bottoms. I asked if I could still purchase the top if the bottoms were not found. She said yes.
When I didn't get a phone call for the next 4 days or so, I decided to go back to the store. The Customer Service rep couldn't find the suit behind the register and said it must be back on the racks. And that's exactly where I found it; still without a bottom, but WITH MY NAME AND PHONE NUMBER ATTACHED!
I purchased the suit at full price without the bottoms (because I didn't want to go through this ordeal again), but informed the representative of what happened and got only a blank look in return.
It's very upsetting to know that not only was I not followed up with as originally told, but my name and phone number was floating about the store for anyone to discover. Also, I don't believe I should have had to pay full price for just a bathing suit top.
Part of me wishes that I could have walked away without buying the item, but come on: a good bathing suit is hard to find.
I appreciate your time and any action you may take to make me a happy Marshalls customer again.